Last updated: September 2026

Herba Bespoke respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, purchase our products or otherwise interact with us.

1. Information We Collect

When you make a purchase, create an account, contact us or interact with our website, we may collect personal information including:

Your name
Email address
Billing and delivery address
Phone number
Order and purchase information
Payment and transaction information
Communications you send to us
Marketing preferences

When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages viewed and how you interact with our website.

We collect this information where it is necessary to provide our products and services, process your orders, improve our website and communicate with you.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery and manage returns or refunds
Provide customer service
Communicate with you about your order
Maintain and improve our website and services
Understand how customers use our website
Prevent fraud and maintain website security
Meet our legal and regulatory obligations
Send marketing communications where you have agreed to receive them

We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.

3. Consent and Marketing

When you provide personal information to complete a purchase, arrange delivery, process a return or contact us, you consent to us using that information for the relevant purpose.

Where required, we will ask for your consent before using your information for additional purposes such as email marketing.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders or transactions.

4. Shopify and Online Payments

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products online.

Information submitted through our store may be processed and stored by Shopify and its service providers in accordance with their applicable privacy and security practices.

Payments are processed through secure third-party payment providers. Payment information is handled in accordance with applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

We do not independently store your complete credit or debit card details.

5. Third-Party Service Providers

We may use trusted third-party providers to help us operate our business and website, including providers involved in:

Website hosting and e-commerce
Payment processing
Shipping and order fulfilment
Email and marketing communications
Website analytics
Advertising and social media
IT, security and business administration

These providers may collect, process or store personal information where necessary to perform services on our behalf.

Some providers may operate or store information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

Third-party providers have their own privacy policies, and we encourage you to review those policies where appropriate.

6. Analytics

We may use analytics services, such as Google Analytics, to understand how visitors use our website.

These services may collect information such as pages visited, time spent on the website, device and browser information, approximate location information and how visitors arrived at our website.

This information helps us improve the performance, content and customer experience of our website.

7. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.

Cookies may be used to:

Keep products in your shopping cart
Remember website preferences
Maintain secure browsing sessions
Understand website traffic and performance
Measure the effectiveness of marketing
Provide relevant advertising, where applicable

Some cookies are essential for our website to function, while others may be used for analytics or marketing.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Our website and third-party service providers use appropriate technical and organisational security measures to protect information.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

9. Retaining Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, maintain business and tax records, resolve disputes and comply with legal obligations.

When information is no longer required, we may securely delete or anonymise it.

10. Your Privacy Rights

You may have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate or incomplete.

You may also contact us if you have questions or concerns about how your personal information has been handled.

To make a privacy request, please contact us using the details below.

11. Links to Other Websites

Our website may contain links to third-party websites.

Once you leave our website, the privacy practices of those websites are governed by their own privacy policies. Herba Bespoke is not responsible for the privacy practices, security or content of third-party websites.

12. Children’s Privacy

Our website and products are intended for general consumer use and are not specifically directed towards children.

If you are under the age required to enter into a purchase or provide consent in your jurisdiction, you should use this website with the involvement of a parent or legal guardian.

13. Disclosure of Information

We may disclose personal information where reasonably necessary to operate our business, provide our products and services, or comply with legal obligations.

We may also disclose information where required or authorised by law.

If Herba Bespoke is sold, reorganised or transferred to another owner, relevant customer information may be transferred as part of that transaction, subject to applicable privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will be published on this page with the date it was last updated.

15. Contact Us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to raise a privacy concern, please contact:

Herba Bespoke
12 Malthouse Lane
Nelson, New Zealand

Email: info@herbabespoke.com

We will endeavour to respond to privacy enquiries within a reasonable timeframe.